LearnKey抯 Cisco?Internetwork Troubleshooting course will show you how to develop a troubleshooting method for network support. Expert Michael Storm provides a brief overview of the various popular network technologies then shows you how to identify potential targets for troubleshooting network problems. This course provides examples of troubleshooting some common network problems, which will help you identify and list items for documenting a troubleshooting process. At the conclusion of this course you will understand CIT, have additional resources for supplementing technical knowledge, and be prepared to pass the Cisco?Internetwork Troubleshooting exam
Session 1
Section A: Introduction
Objectives
Prerequisites
CCNPCertification
CIT Lab Environment
Section B: Troubleshooting Model
Methodology
Problem-Solving Model
Define Problem
Gather Facts
Consider Possibilities
Action Plan
Observe Results
Document Problem
Section C: Document Standards/Baseline
Preparing
Create Standards
Solution Templ
Baseline
Documentation Process
Section D: Documenting the Network
Proper Documen
Network Devices
Config Tables
Topology Diagram
Discover Config.
End Systems
Detailed Topology Diagram
End System Discovery
Section E: Gather Facts
Troubleshooting Plan
Troubleshoot Approach
ID LAN Targets
Reduce LAN Targets
ID Campus Targets
Reduce Campus Targets
ID WAN Targets
Reduce WAN Targets
Section F: Data Link Targets
Protocol Targets
Troubleshoot Physical
Verifying Data Link
Protocol Characteristics
Connection-Oriented
Conn-Oriented Protocols
Connectionless
Connectionless Protocols
Section G: Connection Sequences
TCP
Three-Way Sequence
NetWare
NetWare Sequence
AppleTalk
AppleTalk Sequence
Section F: OSI & Ethernet
Troubleshooting with OSI
Review OSI Model
Data Link Layer
LAN 802.x Standards
Ethernet
CSMA/CD
802.3 Frame Format
802.2 & SNAP
Session 2
Section A: Ring Topologies
Token Ring
MSAUs
Token Ring Process
Token Ring Frames
ANSI FDDI
ANSI FDDI Process
FDDI Frame Format
Section B: Point-to-Point Protocol
PPP
PPP & OSI Model
PPP Frame Format
PPP LCP Options
PPP Authentication
PAP
CHAP
Multilink
Section C: Packet-Switched WANs
X.25
X.25 Specifications
Frame Relay
Frame Relay Components
Frame Relay Frames
LMI & LMI Frame Format
Section D: ISDN
ISDN Service
BRI & PRI
ISDN Components
ISDN Interfaces
ISDN Schema
Terminal Equipment
ISDN Frame Format
Section E: ATM Basics
Services
ATM Cell Format
Virtual Connections
ATM Layers
ATM Adaption Layer
ATM QoS
Traffic Classes
Section F: ATM Addressing
3 NSAP Formats
Local AESA Format
Connection Types
LAN Emulation
ATM Routing
Session 3
Section A: Network Layer Protocols
IP Versions
IP Troubleshooting
TCP/UDP
IP Addressing
Routing IP
IPX Protocol & Services
Section B: IPX Addressing & Routing
External Addresses
Internal Addresses
Packet Encapsulation
IPX SAP
Common SAPs
Routing IPX
IPX RIP
Section C: Routing & Switching
Routing Issues
Routing Process
Combined Function
Advanced Switching
Fast Switching
Section D: Switching in 7000 Series
Components
Enable Switch Modes
Silicon Switching
7500 Enhancements
NetFlow Switching
Section E: Debug & Logging
IOS Debug Tool
Debug Recommendations
Using Debug
Access List with Debug
IOS Logging Options
Commands/Levels
Section F: Diagnostic Tools
Connectivity
Ping
Trace
Show
Interface Show Cmds.
Memory Show Cmds.
Operation Show Cmds.
Section G: Troubleshooting Resources
Cisco Information
Troubleshooting Guides
CiscoWorks2000
Netsys
Director Tools
CiscoWAN Manager
Session 4
Section A: Testing & Reporting
Layer 1/Layer 2
Cable Testing
Interface Testing
Network Analyzers
Cisco#39;s TAC
Opening Case
Priority Levels
Escalation Guideline
Section B: TCP/IP Lab 1
Basic Lab
Trouble Ticket
Potential Targets
Target Isolation
Verify Path & Node
Section C: TCP/IP Lab 2
Routing Problem
Possible Targets
View Interfaces
Show IP EIGRP Neighbor
Verify Isolated Target
Turn Off Auto Summary
Clear EIGRP Neighbors
Observe Results
Section D: DHCP Lab
Address Problem
TCP/IP Targets
Build Debug ACL
Debug with ACL
Debug Output
Action Plan
Use Analyzer
Observe Results
Section E: Frame Relay Lab 1
WAN Connectivity
Frame Relay Targets
Gather Facts
Verify Problem
Modify Configuration
Verify Results
Section F: Frame Relay Lab 2
Accessibility Issues
Physical/Data Targets
Action Plan
Session 5
Section A: Catalyst Switch Lab 1
Campus Network
Catalyst Targets
Verify Ports Config.
Verify Node Config.
Observe Results
Port Issues
Port Config. Targets
Spanning Tree Protocol
Section B: VLAN Lab 1
Inter-VLAN Routing
Trouble Ticket
VLAN Targets
Verify Trunking
Verify VLAN
Verify Routes
VLAN Route Addressing
Section C: VLAN Lab 2
User Relocation
Reallocate Ports
Remove/Clean VLAN
Use vtp status
Section D: ISDN Lab 1
ISDN Targets
Verify Configuration
Use isdn status
Verify Other End
Verify ISDN Connection
ISDN Switch Type
Section E: ISDN Lab 2
BRI Connection
ISDN Targets
Verify ISDN Config
Verify SPID/Routes
Modify SPID Identifier
Observe Results
Verify Connection
..........
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